CASE STUDY
Enhancing Customer Insights for a Global Specialty Chemicals Company
Impact
Achieved a 21% reduction in working capital, a 12% improvement in forecast accuracy, and a 5-day reduction in manufacturing lead times, improving cost efficieEquipped the client with actionable insights to enhance service quality, improving customer satisfaction and operational effectiveness.ncy and supply chain agility.
Challenge
Equipped the client with actionable insights to enhance service quality, improving customer satisfaction and operational effectiveness.
Approach
Conducted customer interviews, Value Curve analytics to pinpoint service gaps against the service quality factors (Reliability, Responsiveness, Competence, Ease of Doing Business, Courtesy, Communication, Trustworthiness, Risk and Intimacy). Provided strategic recommendations to improve Supply Chain, Procurement, HR, EHS, Site Services, and IT performance.